Refund policy

e offer a 30-day return period for eligible products. You have 30 days from the date you receive your order to request a return.

To be eligible, the item must be unused, unworn, unwashed, with all original tags attached and in its original packaging. Proof of purchase is required.

To request a return, contact us at dioraglobalofficial@gmail.com before sending anything back. Please do not send a product to us without receiving return instructions first.

Damaged, defective or incorrect items

Please inspect your order when you receive it. If your item is damaged, defective, or you received the wrong product, contact us promptly at dioraglobalofficial@gmail.com with your order number and clear photos/videos of the issue.

Hygiene & non-returnable products

For hygiene reasons, underwear and intimate apparel cannot be returned or exchanged once worn, washed, opened from hygienically sealed packaging, or otherwise used.

Fragrance products must be unopened, unused and in their original packaging to be eligible for a return.

Personalized/custom-made products and gift cards are non-returnable.

Exchanges

If you need a different size or product, contact us first. Exchanges are subject to availability. If the requested replacement is unavailable, we may process the eligible return according to this policy.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Original shipping charges may not be refundable.

Refund processing time may vary depending on your payment provider or bank.